Overview
At IndiNovaTech, we specialize in the sale of digital products, including WordPress themes, plugins, custom templates, and SaaS software solutions. Due to the nature of digital content — which is delivered instantly and cannot be returned — all sales are final.
Once a digital product has been purchased and access has been granted or files have been downloaded, no refunds, returns, or exchanges are available under any circumstances.
By completing a purchase on our website, you agree to this policy.
No Refund Policy
We do not offer refunds on any digital products, including but not limited to:
- WordPress themes and plugins
- Website templates and design assets
- Custom development packages
- SaaS software subscriptions or licenses
- Downloadable software or tools
Because digital products can be copied, stored, and used immediately after delivery, all purchases are non-refundable, non-returnable, and non-exchangeable.
Product Access & Delivery
Upon successful payment:
- Digital products are made available for instant download or account access.
- Login credentials or license keys are issued via email or your customer dashboard.
- It is your responsibility to ensure your system meets all technical requirements before purchasing.
We recommend reviewing product descriptions carefully prior to purchase.
Defective Files or Access Issues
If you experience any technical issues such as:
- Corrupted or inaccessible download files
- Invalid license keys
- Login or activation errors
- Product files not delivered
Please contact our support team. We will provide assistance to:
- Re-send files or licenses
- Restore product access
- Resolve technical download or activation issues
Support does not include refunds.
Exchanges
Since our products are digital and licensed for individual use, exchanges are not permitted. Please verify product compatibility and requirements before purchasing.
Subscription Cancellations (SaaS Products)
For SaaS products or subscription-based services:
- You may cancel your subscription at any time to avoid future billing.
- Cancellation stops all future charges but does not entitle you to a refund for any previously paid fees.
- Access will remain active until the end of the current billing period.
Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute after accessing our products violates our purchase terms. We reserve the right to:
- Terminate accounts without notice
- Revoke licenses or product access
- Restrict future purchases
We encourage contacting our support team before opening any disputes so we can resolve issues directly.
Customer Responsibility
Before purchasing, customers must:
- Review all product details and compatibility information.
- Ensure the product meets their requirements.
- Understand our “No Refund” digital sales policy completely.
All purchases confirm acceptance of these terms.
Need Help?
If you have questions regarding product functionality or need assistance accessing your digital purchase, reach out to us:
Our support team is happy to help resolve any issues to ensure your product works as intended.
IndiNovaTech
Your trusted partner in digital innovation